Terms and conditions of OunTravela

Last update: september 2025

We apologize in advance for the unpleasant legalese below, but not all our users are as nice as you, and we felt the need for strict measures to protect ourselves. Thank you and happy reading.

Key points

  • OunTravela is not a travel agency and does not provide or operate transportation services, accommodations, tours, excursions or other travel experiences.

  • OunTravela is first and foremost a publishing house: we design and sell travel books and guides.

  • Although we do our utmost to ensure the accuracy of the information published in our guides and on our website, OunTravela cannot be held responsible for unforeseen circumstances in the field (accidents, weather conditions, impassable roads, etc.). The mention of a route in our books does not imply that it is always accessible or safe.

  • The information on our site and in our guides is provided “as is”, without any guarantee of completeness, reliability or timeliness.

  • All contact services (with vehicle rental companies, guides or local agencies) as well as the sale of border permits (Kyrgyzstan, Tajikistan, etc.) are managed exclusively by Rent2explore (created by the founders of Editions OunTravela), a legally separate company. 👉 These services are subject to Rent2Explore Terms and Conditions.

  • When you book an experience via our site with Rent2explore, you accept the terms and conditions of the third-party provider concerned. You are responsible for your interactions with these service providers.

OunTravela website

The ountravela .com website is published by the French company Explore Media, which mainly sells travel books and guides under the OunTravela brand.

However, some sections of the site are operated by our partner Rent2explore, in particular those dedicated to :

  • contacts with vehicle rental companies or local guides,

  • the sale of administrative documents such as border permits.

In this context, Rent2explore acts solely as an intermediary. Any problems relating to the service must be dealt with directly with the service provider or the competent authority, and not with OunTravela or Rent2Explore.

Nevertheless, we are always available to answer any questions you may have, and we attach great importance to feedback and opinions from our readers/travelers.

Books OunTravela

Our books and maps are tools designed to accompany your travels.
However, you are the sole judge of your own abilities and limits, depending on :

  • conditions encountered in the field,

  • of your equipment,

  • and your off-road driving experience.

We are committed to updating our books as regularly as possible.
If you have any comments on road conditions, please write to us at : .

Rent2explore

Rent2explore is a separate French company specializing in :

  • connecting travelers with professional service providers (vehicle rental companies, guides, local agencies),

  • management and sale of certain administrative documents (e.g. border permits).

It is important to note that Rent2Explore is neither a rental agency nor a travel agency. As a matchmaking platform, Rent2Explore assumes no responsibility for any problems arising during the trip or the service provided by the service provider.

👉 The specific conditions applicable to these services are those of Rent2Explore SARL:

Terms and conditions – Editions OunTravela

The present document constitutes the General Terms and Conditions of Sale (GTCS) applicable to purchases of books, travel guides, maps, GPS files and accessories offered by OunTravela on the ountravela .com website.

⚠️ Rent2Explore SARL is the exclusive provider of services for the sale of cross-border permits and contacts with service providers (rental companies, guides, agencies). These services are not covered by these terms and conditions. These services are subject to the Rent2Explore GTC.

Identity of merchant site publisher

The site offers for sale, in printed or electronic (dematerialized) form :

  • road maps, hiking maps, travel maps,

  • travel guides and books,

  • GPS files,

  • as well as accessories, including those produced by other companies (publishers or manufacturers).

Acceptance of conditions

All orders placed on ountravela .com imply the buyer’s full acceptance of the present terms and conditions, which are those in force at the date of the order.

These GCS are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

OunTravela reserves the right to modify these terms and conditions at any time by publishing them on the site.

Article 1 – Warranties

Information on legal warranties (Articles L.211-2 of the French Consumer Code and Order of December 18, 2014):

  • Consumers can take action under the legal warranty of conformity within 2 years of delivery of the goods.

  • He may choose between repair or replacement of the good, subject to the cost conditions set out in article L.217-9 of the French Consumer Code.

  • If none of these solutions is implemented within1 month of the complaint, the consumer may demand a refund.

  • The consumer is exempted from proving the lack of conformity of the goods during :

    • 6 months after delivery,

    • 24 months since March 18, 2016, except for used goods.

  • The legal warranty of conformity applies independently of any commercial warranty that may have been granted.

  • The consumer may also invoke the warranty against hidden defects (article 1641 of the French Civil Code) and choose between :

    • cancellation of the sale,

    • or a reduction in the price (article 1644 of the French Civil Code).

👉 OunTravela guarantees the buyer against hidden defects in the item sold.

👉 OunTravela will pay the full cost of returning the product(s) in question.

👉 After-sales service is available (see article 4).

Article 2 – Products and prices

  • Only products listed on the site on the day of the order are offered for sale.

  • Offers are valid while stocks last and for the delivery zones indicated.

  • Descriptions, specifications and photographs are produced with the greatest care.

  • Prices are given in euros, inclusive of French VAT.

  • The prices applied are those displayed at the time of the order.

  • Preparation and delivery costs are indicated on the order summary before payment.

Article 3 – Customer and confidentiality

  • The customer must be of legal age or have parental consent.

  • The customer must ensure that the information provided(delivery address, email, telephone) is correct.

  • If a telephone number is entered, the customer can register on the anti-solicitation list.

  • The email and password (or login) constitute an electronic signature and are binding on the customer.

  • The data collected by OunTravela is strictly confidential and will only be communicated to third parties with the customer’s consent.

  • Email is the only means of contractual communication with the customer.

  • Any customer who has already had a dispute (e.g. payment incident, abusive returns) may be refused an order.

Article 4 – Ordering

Article 5 – Delivery and acceptance

  • Processing times are given in working days.

  • On receipt, the customer must check the conformity of the products. Any anomaly must be reported to customer service.

  • In the event of non-conforming or damaged products, OunTravela may request a return and reserves the right to refuse abusive returns.

Wrong address

  • In the event of an address error by the customer, he/she will be responsible for the cost of return shipment.

  • Procedure: the parcel is returned → a payment link for shipping costs is sent → the parcel is returned to the correct address.

No collection from a relay point

  • The customer has 8 days to collect the parcel.

  • After this period, the parcel is returned.

  • The customer may request :

    • reshipment (at the customer’s expense),

    • or a cancellation (refund excluding delivery charges and digital products).

👉 OunTravela ships to over 70 countries but cannot be held responsible for customer address errors.

Article 6 – Right of withdrawal

  • The customer has 90 days from receipt to exercise his right of withdrawal, without giving any reason.

  • The customer then has 14 days to return the products.

  • Products must be returned in their original packaging, with the return slip.

  • The customer is only responsible for any depreciation of the goods caused by excessive handling.

  • Refunds are made within 7 days of receipt of the products.

  • OunTravela will pay the return shipping costs:

    • via a prepaid voucher,

    • or via a SEPA refund.

📍 Return address :
OunTravela – 11 rue de la Cendrée – 64320 Bizanos – France

Article 7 – Information technology and civil liberties

  • Personal data is only used to process orders.

  • The customer has a right of access, rectification, opposition and suppression (Data-processing law and Freedoms of January 6, 1978).

  • This right may be exercised by writing to OunTravela’s head office.

Article 8 – Intellectual property

  • Unauthorized reproduction, copying or distribution is prohibited.

  • All content (photographs, maps, text) is protected by the French Intellectual Property Code.

  • Only the following are permitted:

    • private copies for individual use,

    • short quotations for illustrative purposes.

Article 9 – Mediation

In accordance with article L.612-1 of the French Consumer Code, the customer may have free recourse to the MEDICYS mediation service:

  • online: https: //app.medicys.fr

  • by post: MEDICYS – 73 boulevard de Clichy – 75009 Paris

Terms, conditions and notices of the OunTravela website

1. Purpose of the site

The ountravela .com website is an online service allowing users to :

  • search, find and book travel experiences worldwide,

  • consult and share information, opinions and recommendations,

  • access guides, maps and travel resources.

This site is provided for information, consultation and networking purposes only.

2. Definitions

  • “OunTravela”: the ountravela .com website, managed by Explore Media (micro-enterprise, SIREN 897431763).

  • “You”: any customer, visitor or contributor to the site.

  • “Third-party suppliers”: providers of travel services (rental companies, guides, agencies, etc.) accessible via the site.

  • “Rent2Explore”: legally distinct partner company (SARL, SIREN 935131383), operating the matchmaking services and the sale of certain administrative documents (e.g. border permits).

3. Acceptance of conditions

By accessing the ountravela .com website, you agree to :

  • the present conditions of use,

  • any future modification or updating of these conditions,

  • to use the site only for legitimate, personal reservations.

Fraudulent bookings are prohibited.

4. Limits of liability of OunTravela

  • OunTravela is not a travel agency and does not directly provide transportation, accommodation, tours or excursions.

  • The information available on the site and in our guides is provided “as is”, without any guarantee of accuracy or completeness.

  • OunTravela assumes no responsibility for :

    • errors or omissions of third-party suppliers,

    • acts, negligence or breaches of duty by service providers,

    • bodily injury, death, material or financial loss arising from the use of third-party services.

👉 Any reservation implies acceptance of the terms and conditions specific to the third-party supplier concerned.

5. Rent2Explore’s role

Certain services on the ountravela .com website are managed exclusively by Rent2Explore SARL, in particular :

  • contact forms for rental companies and guides,

  • contact with local car rental or service providers,

  • sale of administrative documents (e.g. border permits for Kyrgyzstan, Tajikistan, etc.).

Cancellation policy

Rent2Explore applies a prepayment refund policy for cancellations made 45 to 60 days before the start of the service, according to the specific conditions of each rental company or guide.

Liability

  • Rent2Explore is neither a rental agency nor a travel agency.

  • As an intermediary, Rent2Explore cannot be held responsible for any problems encountered during the trip or the service provided by the service provider.

👉 The specific conditions applicable to these services are specified in the Rent2Explore GTC.

6. External links

The site may contain links to third-party sites.
👉 OunTravela has no control over these sites and accepts no responsibility for their content, security or personal data policies.

 

User content and contributions

1. User contributions

Users can contribute to the site in a number of ways:

  • opinions, reviews, messages, photos, videos,

  • suggestions, ideas, comments,

  • evaluations of experiences or services offered by third parties.

By submitting content (“Content“), you grant OunTravela and Rent2Explore a worldwide, non-exclusive, royalty-free, perpetual and transferable right to:

  • use, reproduce, adapt and publish this content,

  • display it publicly and integrate it into other media (advertising, communications, etc.),

  • use the name provided in connection with this content.

👉 You acknowledge that your Content is non-confidential and non-proprietary and that you are solely responsible for it.

2. Interactive zones and notices

The site may offer forums, comment areas, customer reviews or rating systems.

  • You are solely responsible for the content you publish.

  • You may not suggest that your opinions or content are endorsed by OunTravela or Rent2Explore.

  • Illegal, defamatory, fraudulent or irrelevant content is prohibited.

  • OunTravela and Rent2Explore reserve the right to moderate or delete any non-conforming content.

3. Responsibility for content

  • OunTravela acts as guide publisher and site host.

  • Rent2Explore acts as an intermediation platform (rentals, private guides, tours, permits).

  • Third-party service providers (rental companies, guides, local agencies) remain solely responsible for carrying out the services booked.

👉 Neither OunTravela nor Rent2Explore shall be liable for any errors, omissions, damages, losses or accidents related to the services of third-party providers.

4. Private guides, tours and activities

  • Information on private guides and tours/activities is provided via Rent2Explore.

  • Guides and agencies are independent contractors and not employees or partners of OunTravela.

  • Rent2Explore only acts as an intermediary.

  • The customer is responsible for agreeing practical details (schedule, meeting place, price, terms and conditions) directly with the guide or rental company.

5. Sale of permits and administrative documents

  • The sale of border permits (Kyrgyzstan, Tajikistan, etc.) is handled exclusively by Rent2Explore.

  • These documents are not sold by OunTravela.

  • The applicable conditions are those of Rent2Explore(see its GTC).

6. Accuracy of information

  • OunTravela makes every effort to provide reliable information in its guides and on the site.

  • However, the information is provided “as is”, with no guarantee of accuracy, completeness or timeliness.

  • Travel involves risks (climate, roads, local conditions) that cannot be anticipated by OunTravela or Rent2Explore.

Our responsibility

⚠️ Please read this section carefully.
It limits the liability of OunTravela and Rent2Explore for your use of the website.

Travel information

  • Information published on certain destinations may involve risks (safety, health, regulations).

  • OunTravela does not guarantee that travel to these destinations is safe.

  • OunTravela cannot be held responsible for any damage, loss or accident resulting from travel to these destinations.

Accuracy of information

  • The content (information, descriptions, prices, availability, photographs, opinions, etc.) published on the site may contain errors or inaccuracies.

  • OunTravela does not guarantee the accuracy, completeness or relevance of the information published.

  • OunTravela reserves the right to correct any errors (including pricing or availability) at any time, including after a reservation has been made.

Products and services

  • The inclusion or presentation of a service or product on the site does not constitute an endorsement by OunTravela.

  • All services are provided “as is”, without warranty of any kind, either express or implied (merchantability, fitness for a particular purpose, freedom from viruses or technical defects).

Third-party service providers and Rent2Explore

  • Third-party suppliers and private guides are independent contractors.

  • They are neither employees nor agents of OunTravela or Rent2Explore.

  • Rent2Explore acts solely as an intermediary for connecting services (rental companies, guides, tours) and the sale of cross-border permits.

  • Neither OunTravela nor Rent2Explore can be held responsible for :

    • errors, omissions, delays, cancellations, overloads, strikes, force majeure,

    • accidents, injuries, death, material or financial damage related to the services of third-party providers,

    • costs or consequences of decisions by authorities or governments.

Limitation of liability

In no event will OunTravela or Rent2Explore be liable for any damages :

  • direct, indirect, consequential, punitive, special or exemplary,

  • including loss of data, loss of information, financial loss, costs related to the provision of substitute goods or services.

This limitation covers in particular :

  • access or use of the site,

  • access delays or impossibilities,

  • the trust placed in the opinions or information on the site,

  • viruses or harmful elements,

  • any product or service purchased via a link or connection.

Liability ceiling

Should OunTravela or Rent2Explore, despite this clause, be found liable :

  • their liability will be limited to the total amount of the transaction fees paid on the site for the service in question,

  • or, failing that, to a maximum of 100 USD.

Your responsibility

By using this site, you agree to defend, indemnify and hold harmless OunTravela, Rent2Explore, and their employees, representatives and agents from and against any and all claims, actions, demands, losses, damages, fines, costs or expenses (including reasonable legal fees) arising out of:

  • your breach of these terms and conditions or any document referred to herein,

  • your violation of any applicable law, regulation or directive,

  • your infringement of a third party’s rights (privacy, publicity, intellectual property, etc.),

  • your use of the ountravela.com website,

  • your reservation or use of a product or service obtained through Rent2Explore,

  • your negligence or wilful misconduct.

Links to third-party sites

  • The ountravela.com website may contain hyperlinks to websites operated by third parties.

  • These links are provided for reference purposes only.

  • OunTravela and Rent2Explore have no control over these sites and are not responsible for them:

    • their content,

    • their privacy practices,

    • viruses, malware or harmful elements.

⚠️ It is your responsibility to take all necessary precautions before accessing a third-party site or downloading a file from such a site.

👉 The inclusion of a hyperlink in no way constitutes an endorsement of the third-party site, its contents or the products/services it offers, nor does it constitute an association between OunTravela / Rent2Explore and the operators of such sites.

Terms and conditions for customer reviews

The ountravela .com website uses the Customer Reviews for WooCommerce plugin, published by Customer Reviews Ltd (71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Company No. 11364361).
By posting a review on our site, you also agree to the terms and conditions of this provider.

1. Collecting and processing notices

  • Customer Reviews specializes in collecting and analyzing customer reviews.

  • Your data (name, email, product purchased) may be transmitted to the service provider for the sole purpose of soliciting feedback.

  • A single email can be sent to you inviting you to leave a review.

2. Personal data

3. Rights and responsibilities

  • The opinions published on the site are the sole responsibility of their authors.

  • Customer Reviews (and OunTravela) do not edit contributions and accept no responsibility for their accuracy.

  • Illegal, defamatory, offensive, advertising or illegal content may be removed without notice.

  • You are solely responsible for the notices you publish and must ensure that they comply with the law (intellectual property, privacy, etc.).

4. Limitation of liability

  • Customer Reviews is not responsible for content published by users.

  • Under no circumstances may notices be used to demand financial compensation, nor may they serve as the basis for a commercial claim.

  • OunTravela and Rent2Explore cannot be held responsible for reviews published by users via this third-party service.

5. Revision of conditions

Customer Reviews reserves the right to modify its terms and conditions at any time, or to suspend its service, without prior notice.

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