Terms and conditions of OunTravela

Last update: February 2025

We apologize in advance for the unpleasant legalese below, but not all our users are as nice as you, and we felt the need for strict measures to protect ourselves. Thank you and happy reading.

Key points

OunTravela is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences.
Although every effort has been made to ensure the accuracy and precision of the information contained in our books, OunTravela cannot be held responsible for anything that may happen to you on the road (accidents, falls, rockslides, etc.). The fact that a route is mentioned in our books does not necessarily mean that it is always practicable.
If you book a reservation for a travel experience on the Website, you agree to review and be bound by the Provider’s Terms and Conditions and any other rules or policies relating to the Provider’s travel experience. Your interaction with third-party suppliers is at your own risk. OunTravela shall have no liability whatsoever with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party supplier or for any personal injury, death, property damage or other damages or expenses resulting from your interactions with third-party suppliers.
Ountravela makes every effort to ensure the accuracy and reliability of the information provided on this site and in its books. However, the information is provided “as is” without warranty of any kind. OunTravela accepts no responsibility for the accuracy, content, completeness, legality or reliability of the information contained on this site and its books.
The Ountravela.com website is managed by the French company EXPLORE MEDIA, which mainly sells travel books and guides under the OunTravela brand and publishing house. A specific part of the site is dedicated to putting customers in touch with professional vehicle rental companies. This part is managed by RENT2EXPLORE. In general, all forms of contact with a rental company or guide on ountravela.com are managed by Rent2explore.

OunTravela website

You’ll find recommendations for local guides and rental agencies on our OunTravela.com website. These parts of the site are managed by Ren2explore, which is only an intermediary. If a problem arises during your trip, you should talk to the tour operator, not Rent2explore and/or OunTravela. We are nevertheless at your disposal for any questions you may have and are very grateful for your comments and opinions on your experiences.

Books OunTravela

Use common sense: only you know your limits in the weather conditions you’ll encounter, with your equipment and your off-road experience. Our books are tools, and we’ll be updating them as often as possible with new editions. If you have any comments on road conditions, please write to us at .

Rent2explore

Rent2explore is a French company specializing in connecting customers and professionals in the rental of vehicles equipped for exploration (such as 4x4s, vans, motorcycles and bicycles), as well as the sale of certain administrative documents such as border permits. It is important to note that Rent2explore is neither a rental agency nor a travel agency. As a matchmaking platform, Rent2explore cannot be held responsible for any problems arising during the trip or rental.

Terms and conditions of sale

The merchant site known as “OUNTRAVELA” (hereinafter referred to as the “site”) is an e-commerce site accessible via the Internet, primarily at the web address ountravela.com. The site is the exclusive property of EXPLORE MEDIA, which designs, develops, publishes and updates it.

The site is hosted by ROCKET.NET(West Palm Beach, FL, USA).

EXPLORE MEDIA is a micro-business in the name of Olivia CASARI, with SIREN number 897431763 and registered office at 12 rue de Targé 86100 Châtellerault (France).

The site offers for sale, in printed or electronic (dematerialized) form, road maps, hiking maps, travel maps, travel guides, books, accessories produced by other companies (publishers or manufacturers) and GPS files.

Any order for a product offered on the site implies the Buyer’s acceptance of these terms and conditions of sale, which are those in force at the date of the order. These terms and conditions of sale are governed by French law, and only French courts have jurisdiction in the event of a dispute.

OUNTRAVELA reserves the right to modify these terms and conditions of sale at any time by updating them on the site.

Article 1 – Warranties

Information relating to legal warranties according to the terms indicated by article L.211-2 of the French Consumer Code and by the Decree of December 18, 2014:

Consumers may take action under the legal warranty of conformity within two years of delivery of the goods;
The consumer may choose between repairing or replacing the good, subject to the cost conditions stipulated in article L.217-9 of the French Consumer Code (if neither of these solutions is effective within one month of the date of the consumer’s complaint, the consumer may demand a refund);
He is exempted from having to prove the existence of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for used goods;
The same box reminds us that the legal warranty of conformity applies independently of any commercial warranty that may have been granted;
Lastly, it points out that the consumer may decide to invoke the warranty against latent defects in the item sold under article 1641 of the French Civil Code, in which case he may choose between rescission of the sale or a reduction in the purchase price in accordance with article 1644 of the French Civil Code.

OUNTRAVELA guarantees the purchaser in respect of hidden defects in the item sold which render it unfit for its intended use, or which impair its use to such an extent that the purchaser would not have acquired it or would have paid a lower price for it had he known of them.

OUNTRAVELA shall bear the full cost of returning the product(s) concerned.

OUNTRAVELA has an after-sales service, which the customer may contact using the contact details given in article 4.

Article 2 – Products – Prices

Only the products listed on the site on the day of consultation by the customer are offered for sale. Product offers are limited to the countries available in the delivery address fields. Product offers and prices are valid while stocks last, as long as they are visible on the site.

The descriptions, characteristics and photographs of the products are made with all possible care, taking into account the skills available to OUNTRAVELA, in order to give the customer the best possible information on the product(s) he wishes to purchase.

Prices are given in Euros, inclusive of all taxes. Value-added tax (VAT) is that applicable in France. The prices applied are those shown on the site at the time of the order. The customer will be informed of the flat-rate contribution to preparation and delivery costs on the order summary page, before the payment stage of the order.

Article 3 – Customer and confidentiality

The client, who declares that he/she is a natural person of legal age or has parental consent, must ensure the accuracy of the information he/she provides to OUNTRAVELA, in particular his/her delivery address, e-mail address and, if applicable, telephone number.

In the event that the purchaser enters his/her telephone number, OUNTRAVELA shall remind the purchaser that he/she has the right to register on an opposition list against telephone canvassing.

The login (or e-mail address) and password that the customer enters when creating an order (when the customer chooses to create an account) constitute the customer’s identification element, their entry having the value of a handwritten signature. All information collected by OUNTRAVELA is strictly confidential, and will only be communicated to third parties with the express agreement of the customer.

For the ordering and delivery process, the customer accepts that e-mail is the only means of communication between itself and OUNTRAVELA.

Any customer who has already been the subject of a dispute with OUNTRAVELA (e.g. payment incident, request for excessive returns) may have his order refused, which will be notified to him by e-mail.

Article 4 – Ordering

The customer can only place an order by following the procedure provided for this purpose on the site, passing successively each of the steps that make it up. This procedure ends once payment for the order has been accepted by the service provider appointed for this purpose by OUNTRAVELA. The customer can check all the elements of the order (products, price, delivery charges, place and method of delivery, etc.) before entering his payment details. The customer may not make payment without expressly accepting the general terms and conditions of sale. Payment is made on the server of the service provider chosen by OUNTRAVELA (Paypal or Stripe). No banking information (or payment card number, etc.) is entered or verified on a site published by OUNTRAVELA.
It is also possible for public authorities and schools to pay by postal order (please contact us).

Once payment has been made or received, the customer will be informed by e-mail.

The order form is stored on the servers used by OUNTRAVELA. The customer accepts that it shall be considered as proof of the contractual relationship between OUNTRAVELA and the customer.

The invoice is sent by e-mail.

OUNTRAVELA ‘s after-sales service can be contacted in one of the following ways:
– By e-mail to the following address: ;
– Use the contact form available on the website;

Article 5 – Delivery – Acceptance

OUNTRAVELA shall process the customer’s order as quickly as possible, so as to transmit it in the best possible conditions to the service provider selected for delivery. Delivery times are given in working days; weekends, public holidays, etc. are not working days, so any order placed on a Friday or a weekend, for example, will not be processed until the next working day.

On receipt of the order, the customer checks the conformity of the products received in fulfilment of the order. Any anomaly concerning the delivery (i.e. missing or damaged products, damaged packages) must be notified to OUNTRAVELA’s customer service department by one of the following means:
– By e-mail to the following address: ;
– Use the contact form available on the website;

OUNTRAVELA reserves the right to request the buyer to return the non-conforming or damaged product. In the event of abnormal or abusive returns, OUNTRAVELA may refuse to service a subsequent order.

Warning in the event of an incorrect address: in the event of an incorrect address on the part of the customer, the cost of returning the parcel to the new address will be borne by the customer.
In this case, the procedure is as follows: OunTravela waits for the parcel to be returned by the carrier (because the address doesn’t exist or is incorrect), then a link to pay the shipping costs is sent to the customer. Finally, the parcel is returned to the customer at the correct address.

Please note that you can always cancel your order, but that shipping costs will be retained by OunTravela in the event of an incorrect customer address.

OunTravela sends books to over 70 countries and cannot be held responsible for address errors made by its customers. Thank you in advance for your understanding.

If the parcel is not collected from the relay point :

Customers are required to collect their parcels from designated relay points within 8 days of the parcel’s arrival. If the parcel is not collected within the specified time, additional charges may apply or the order will be cancelled. If a customer does not collect their parcel within 8 days, we will wait for the parcel to be returned to us by the relay point. Once the parcel has been returned, the customer will be informed and offered reshipment options.

Customers will have the option of having the package reshipped at their own expense. If the customer prefers not to have the parcel resent after its return, he/she may request cancellation of the order. In the event of cancellation, the order will be reimbursed, excluding delivery charges and downloaded digital files (Gps tracks, ebooks, etc.).

Article 6 – Right of withdrawal

The customer shall have a period of ninety (90) working days from the date of receipt of the goods to return, at OUNTRAVELA’s expense and without cause, the product(s) ordered.

The customer then has a period of 14 days following the communication of his decision to retract to return his product(s) by one of the following means:
– Or by e-mail to the following address: ;
– Or use the contact form.

The product(s) must be returned in its (their) original packaging, with the return slip, to the physical address (located in metropolitan France) that will be communicated by e-mail.

The purchaser is only liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

The purchaser will be informed by e-mail within seven (7) days of receipt of his return package, of the processing of his request. However, if the conditions are met, OUNTRAVELA shall reimburse the purchaser the full amount of the order within seven (7) days of receipt of the products by OUNTRAVELA.
It should be noted that the refund is made by crediting the payment card used when the order was placed, if this method of payment was used. If the purchaser has used a deferred debit card, this refund is only effective at the end of the month at best.

OUNTRAVELA shall bear the cost of returning the goods. Return postage will be handled as follows:
– or by means of a voucher prepaid by OUNTRAVELA and supplied in PDF format by e-mail to the customer, who will affix it to the return parcel,
– or paid for and stamped by the customer, who will be reimbursed by SEPA transfer within 7 days of receipt of the goods.

The return address is :
OUNTRAVELA
11 rue de la Cendrée
64320 BIZANOS – FRANCE

Article 7 – Information technology and civil liberties

Personal information collected by OUNTRAVELA will only be passed on to third-party service providers if this is necessary to process the order. In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, customers have the right to access, rectify, oppose and delete data concerning them. The customer may exercise this right by writing to OUNTRAVELA at its registered office.

Article 8 – Intellectual property

Any unauthorized reproduction or distribution of all or part of the elements and information on this site is forbidden, in particular for the photographs and map extracts available on the site, and the descriptions, titles and various elements attached to the products for sale on the site. The content is available for private, non-collective use. Under the terms of article L. 122-5.2° and 3°a of the French Intellectual Property Code, only “copies or reproductions strictly reserved for the private use of the copier and not intended for collective use” and only analyses and short quotations for the purposes of example and illustration are authorized, and “any representation or reproduction in whole or in part made without the consent of the author or his successors in title or assigns is unlawful” (art. L. 122-4). Such representation or reproduction, by any means whatsoever, would therefore constitute an infringement punishable under articles L. 335-2 et seq. of the French Intellectual Property Code.

Article 9 – Mediation

In accordance with article L. 612-1 of the French Consumer Code, you may have free recourse to the MEDICYS mediation service to which we belong by electronic means:
https://app.medicys.fr/?proId=563abdc5-65bb-4f71-a2d6-62753ffe4ffd
or by post:
MEDICYS- 73 Boulevard de Clichy – 75009 PARIS.

Terms, conditions and notices of the OunTravela website

Ountravela offers an online service that enables users to search, find and book travel experiences worldwide. OunTravela offers a variety of tours, tickets, services (“Products”) made available by OunTravela’s third-party suppliers through Ountravela’s websites and associated mobile properties and applications (collectively, this “Website” refers to ountravela.com). This website is provided to help customers gather travel information, post tour opinions, participate in interactive travel forums, search and book products, and for no other purpose.

The terms “we”, “us”, “our” and “OunTravela” refer to the ountravela.com website managed by the company EXPLORE MEDIA, registered in France under SIREN number 897431763. The term “you” refers to the customer who visits the website and/or contributes content to the website.

This Web site and the products made available to you on this Web site are offered to you conditioned on your acceptance without modification of any/all of the terms, conditions and notices set forth below (collectively, the “Agreement”). By accessing or using this Web site in any way, you agree to be bound by this Agreement and represent that you have read and understand its terms. Please read the Agreement carefully, as it contains information about your legal rights and the limitations of those rights, as well as a section on applicable law and jurisdiction. If you do not agree to all of these terms and conditions, please do not use this website or purchase any product. In all booking arrangements, the person making the booking is deemed to have accepted this contract on behalf of the persons named in the booking.

We may change or modify the Agreement in the future, and you understand and agree that your continued access or use of this Web site following any such change will mean that you accept the updated or modified Agreement. We will note the date on which the latest revisions were made to the Agreement at the top of this page, and any revisions will take effect as soon as they are posted.

By making a reservation for a Product on the Website, you acknowledge that you accept the practices described in this Agreement. You further warrant that you are 18 years of age or older, that you have the legal authority to enter into this Agreement, to use this Web Site, to reserve the Product, and that all information you provide is true and accurate. You further agree that you will use the booking functionality of this website only to make legitimate bookings for yourself or others for whom you are legally authorized to act. False or fraudulent reservations are prohibited.

OunTravela is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences. Although OunTravela posts information about travel experiences offered by third-party suppliers and facilitates bookings with such suppliers, such actions do not in any way imply, suggest or constitute Ountravela’s sponsorship or endorsement of third-party suppliers, nor any affiliation between Ountravela and third-party suppliers. While Ountravela users may rate and review particular travel experiences based on their own experiences, Ountravela does not endorse or recommend the products or services of any third-party provider. You acknowledge that OunTravela is not responsible for the accuracy or completeness of any information it obtains from third party providers and posts on its website.

If you book a reservation for a travel experience on the Website, you agree to review and be bound by the Provider’s Terms and Conditions and any other rules or policies relating to the Provider’s travel experience. Your interaction with third-party suppliers is at your own risk. OunTravela shall have no liability for the acts, omissions, errors, representations, warranties, breaches or negligence of any third party supplier or for any personal injury, death, property damage or other damages or expenses resulting from your interactions with third party suppliers.

This Web site may link you to sites of third parties or other Web sites that OunTravela does not operate or control.

Rent2explore is our partner for managing all the contacts on ountravela.com: forms for contacting a renter, for contacting a guide and for purchasing administrative documents.

Cancellation policy: Rent2explore handles cancellations and offers a full refund of the prepayment to the customer in the event of cancellation 45 to 60 days before the rental start date, depending on the specific conditions of each rental company (or guide).

You and other users of our Web site may contribute to the Web site in a variety of ways, including by submitting e-mails, writing reviews, posting messages, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users’ contributions, and making other similar contributions or submissions to the Site or to OunTravela (collectively, “Content”). We may use your Content in a variety of ways, including displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works, promoting it, distributing it and allowing others to do the same with their own sites, mobile properties, applications and media platforms.

Accordingly, please note that by submitting Content, you grant OunTravela and its affiliates a worldwide, non-exclusive, royalty-free, fully paid, perpetual, transferable, irrevocable, and sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such content throughout the world in any media now known or hereafter devised, and (b) use the name you provide in connection with such content. You acknowledge that OunTravela may choose to attribute your comments or reviews at our discretion. You acknowledge and agree that the Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works or updates thereof; (b) you do not object to any publication, use, modification, deletion or exploitation of the content by OunTravela or its licensees, successors and assigns; (c) you waive and forever agree not to claim or assert any author’s moral rights in the Content; and (d) you release and forever discharge OunTravela and its licensees, successors and assigns from any and all claims you may have against OunTravela under any moral rights.

This Web site may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post comments about travel experiences or other content, messages, documents or other items on this Web site (“Interactive Areas”). If OunTravvela provides such interactive areas, you are solely responsible for your use of such interactive areas and you use them at your own risk. By using interactive areas, you expressly agree not to post, upload, transmit, distribute, store, create or publish through this Web site any of the following:

Any Content that is unlawful, libelous, defamatory, obscene, pornographic, lewd, indecent, obscene, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the United States Securities and Exchange Commission (SEC) or any rules of a securities exchange such as the New York Stock Exchange (NYSE), the American Stock Exchange or NASDAQ ;
Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
Content that impersonates any person or entity or that misrepresents your affiliation with a person or entity, including OunTravela;
Unsolicited promotions, political campaigns, advertisements, contests, sweepstakes or solicitations;
Personal information of any third party, including, but not limited to, last name addresses, telephone numbers, e-mail addresses, social security numbers and credit card numbers;
Viruses, corrupted data or other harmful, disruptive or destructive files;
Content that is irrelevant to the subject matter of the interactive zone(s) in which such Content is displayed; or
Content or links to content that, in the sole opinion of OunTravela, (a) violates the preceding paragraphs, (b) is reprehensible, (c) restricts or inhibits any other person from using or enjoying the interactive areas or this website, or (d) may expose Ountravela or its affiliates or users to any harm or liability of any kind.
You are solely responsible for your Content. You assume all risks associated with your Content, including any reliance by anyone on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of your Content as described herein. You may not imply that your Content is sponsored or endorsed in any way by Ountravela.

OunTravela takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is it liable for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity you may encounter. As a provider of interactive services, OunTravela is not responsible for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area.

Although Ountravela has no obligation to screen, edit or monitor any Content posted or distributed through any Interactive Area, OunTravela reserves the right, and has sole discretion, to remove, screen, translate or edit without notice any Content posted or stored on this Site at any time and for any reason, or to have such actions performed by third parties on its behalf, and you are solely responsible for creating backup copies and replacing any Content you post or store on this Site at your sole cost and expense. OunTravela has no obligation to maintain or provide you with copies of your Content, and we do not guarantee any confidentiality with respect to your Content.

Any use of the interactive areas or other parts of this Web site in violation of the foregoing violates the terms of this Agreement and may result in, among other things, termination or suspension of your rights to use the interactive areas or this Web site.

OunTravela has made every effort to ensure the accuracy and reliability of the information provided on this site. However, the information is provided “as is” without warranty of any kind. OunTravela accepts no responsibility for the accuracy, content, completeness, legality or reliability of the information contained on this site.

No warranty, promise and/or representation of any kind, express or implied, is given as to the nature, standard, accuracy or otherwise of the information provided on this website, nor as to the suitability or otherwise of such information for your particular circumstances.

We cannot and do not warrant that this website is free from computer viruses or other items with destructive properties.

We will not be liable for any loss or damage of any kind (direct, indirect, consequential or otherwise), whether in contract, tort or otherwise, arising out of your use of (or inability to use) this website, or your use (or non-use) of the information contained on this website. This website provides links to other websites owned by third parties. The content of these third-party sites is not under our control, and we cannot and will not take responsibility for the information or content of these sites. Links to such third party sites should not be construed as an endorsement by OunTravela of the third party site, or any product promoted, offered or sold on the third party site, nor that such sites are free of computer viruses or anything else with destructive properties. We cannot and do not take responsibility for the collection or use of personal data from any third party site. Furthermore, we accept no responsibility for the accuracy of third-party advertisements.

Modification or amendment of your reservation

All requests for changes and amendments to your booking should be addressed to the tour operator with whom you have booked your travel experience, discussed and agreed.

Occasionally, our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements and other product features and/or conditions. Accordingly, OunTravela reserves the right to cancel, modify or replace any service, tour, ticket or product you have booked on this website, at any time, for any reason. In such cases, if you are not satisfied with the proposed alternatives, you are entitled to a full refund of the original purchase price. When we are informed in advance by our agents, service providers and/or suppliers of a material change to a booking and/or tour, product or event, we will make all reasonable efforts to notify the consumer, travel agent and/or distributor, as the case may be, in order to modify or reissue the booking where possible.

Private tour guides

OunTravela provides customers with information on private tour guides. Private tour guides are independent contractors and not agents or affiliates of OunTravela. OunTravela does not perform background checks on private tour guides. You use the services of private tour guides at your own risk.

Customers are responsible for working directly with private tour guides on scheduling, meeting time and location, tour details and payment arrangements. OunTravela makes no representations or warranties of any kind regarding private tour guides or their services.

Connections via our partner Rent2explore

A special section of the site is dedicated to putting customers in touch with car rental and tour guide professionals, managed by our partner Rent2explore.

RENT2EXPLORE is a French company, whose SIRET number is 93513138300017 and whose registered office is 2 AVENUE DU PRESIDENT PIERRE ANGOT 64000 PAU (France).

Passports, visas and insurance

When you book international reservations with third-party suppliers using this website, it is your responsibility to ensure that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

OunTravela accepts no responsibility for travelers who are denied entry onto a flight or into a country due to the fact that the traveler does not have the travel documents required by an airline, authority or country, including countries that the traveler may simply pass through en route to his or her destination.

As visa and health requirements are subject to change without notice, we recommend that you check health and visa requirements with the appropriate consulate before departure. It is also your responsibility to consult your physician for current vaccination recommendations before traveling abroad, and to ensure that you meet all health requirements and follow all medical guidelines for your trip.

We strongly recommend that you take out comprehensive travel insurance before departure to protect your purchase of the Product. If you cancel your trip or significantly change your travel dates, your travel insurance policy can reimburse you for cancellation fees and related expenses. Please read your travel insurance policy carefully for related terms and conditions.

While most trips, including those to international destinations, go off without a hitch, travel to some destinations may involve more risk than others. OunTravela urges passengers to investigate travel bans, warnings, announcements and advisories issued by their governments and the governments of destination countries before booking travel to an international destination.

IN LISTING TRAVEL INFORMATION FOR PARTICULAR INTERNATIONAL DESTINATIONS, OUNTRAVELA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS SAFE OR WITHOUT RISK, AND CANNOT BE RESPONSIBLE FOR DAMAGE OR LOSS THAT MAY RESULT FROM TRAVEL TO ANY OF SUCH DESTINATIONS.

Our responsibility

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS OUNTRAVELA’S LIABILITY FOR MATTERS THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. IF YOU DO NOT UNDERSTAND THE TERMS OF THIS SECTION OR ANY OTHER PART OF THE AGREEMENT, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THIS WEB SITE.

THE INFORMATION, CONTENT, SOFTWARE, PRODUCTS AND SERVICES PUBLISHED ON THIS WEBSITE MAY CONTAIN INACCURACIES OR ERRORS, INCLUDING BOOKING AVAILABILITY AND PRICING ERRORS. OUNTRAVELA DOES NOT GUARANTEE THE COMPLETENESS OF ANY LIABILITY FOR ERRORS OR OTHER INACCURITIES IN THE INFORMATION AND DESCRIPTION OF PRODUCTS AND SERVICES DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PRICES, AVAILABILITY, PHOTOGRAPHIES, CHARACTERISTICS, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, CRITICISMS AND EVALUATIONS, ETC.). In addition, OunTravela expressly reserves the right to correct any availability and pricing errors on our website and/or on pending bookings made at a lower price than an erroneous price.

OunTravela makes no representations about the suitability of the information, content, software, products and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute an endorsement or recommendation of such products or services by OunTravela. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. OUNTRAVELA DECLARES ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVICES OR ANY E-MAIL SENT BY OUNTRAVELA, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OUNTRAVELA HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO SUCH INFORMATION, CONTENT SOFTWARE, PRODUCTS AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

THIRD PARTY SUPPLIERS AND PRIVATE TOUR GUIDES OFFERING PRODUCTS OR OTHER SERVICES ON THIS SITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF OUNTRAVELA. OUNTRAVELA IS NOT RESPONSIBLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY GUIDE PROVIDER OR GUIDE PRIVATE OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR OTHER DAMAGES OR EXPENSES RESULTING FROM OR ARISING OUT OF YOUR RESERVATION OF ANY PRODUCT OR SERVICE OR YOUR USE OF ANY PRODUCT OR SERVICE. OUNTRAVELA has no responsibility for and will make no refunds in the event of delay, cancellation, overload, strike, force majeure or other causes beyond their direct control, and has no responsibility for additional expenses, OMISSIONS, delays, return or acts of any government or authority.

In no event shall OunTravela be liable for any direct, indirect, punitive, incidental, special, express or consequential damages (including loss of data or information or costs of procurement of goods or services) arising out of or in any way connected with OunTravela, without limitation of access thereto, ANY RESERVATIONS YOU HAVE MADE FOR PRODUCTS OR SERVICES THROUGH THIS WEB SITE OR YOUR ACCESS, DISPLAY OR USE OF THIS WEB SITE OR THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEB SITE (INCLUDING, WITHOUT LIMITATION, YOUR RELIANCE ON ANY COMMENTS OR OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUS, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS AND SERVICES OBTAINED THROUGH THE INTERMEDIARY OF THIS WEB SITE; OR OTHERWISE ARISING OUT OF ACCESS TO, DISPLAY OF OR USE OF THIS WEB SITE) which is based on a theory of negligence, contract, tort, delict, or otherwise, and even if OunTravela has been advised of the possibility of such damages.

If OunTravela is held liable for any loss or damage arising from your use of our websites or the booking or use of products or services offered through our website, OunTravela’s liability shall in no event exceed, in the aggregate, the greater of the following amounts: (a) the transaction fees paid to OunTravela for the transaction(s) on this website giving rise to the claim, or (b) One hundred US dollars ($100.00).

The limitation of liability reflects the distribution of risk between the parties. The limitations specified in this section shall survive and apply even if it is found that a limited remedy specified in these terms has failed of its essential purpose. The limitations of liability set forth in these Terms shall inure to the benefit of OunTravela.

Your responsibility

You agree to defend, indemnify and hold harmless OunTravela and all of its respective employees and agents from and against any and all claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and other liabilities of any kind or nature, including without limitation reasonable legal and accounting fees, arising out of or related to :

your breach of this agreement or the documents referred to herein;
your violation of any law, rule, regulation or directive;
your violation, infringement or misappropriation of any third party’s rights, including, but not limited to, any right of publicity or privacy;
your use of this website;
your reservation or use of any Product obtained through this Web Site; or
your negligence or wilful misconduct.

Links to third-party websites

This website may contain hyperlinks to websites operated by parties other than OunTravela. These hyperlinks are provided for reference purposes only. We do not control these websites and are not responsible for their content or for the privacy or other practices of such websites. Furthermore, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this web site or other web sites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to these websites does not imply that we endorse the content of these websites or any association with their operators.

General terms and conditions AVIS

These terms and conditions apply to CUSTOMER REVIEWS LTD (registered in England and Wales) 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Company No. 11364361 and to companies and other organizations that have installed and activated the Customer Reviews for WooCommerce plugin.

Context
(A) Customer Reviews has skills, knowledge and expertise in the collection, presentation and analysis of consumer reviews, market research and reputation management, particularly for companies with a strong online presence.

(B) The customer operates a business in which customer e-mail addresses are held and linked to a sale or other commercial transaction. Customer Reviews provides a plugin for collecting reviews and operates a website on which reviews can be displayed, through which customers interact with the Customer.

1 Consumer details
1.1 You will provide us with consumer data for all relevant transactions within one month of the transaction date.

1.2 You will ensure that consumer data is accurate and error-free to the extent reasonably possible.

1.3 We will use the consumer’s data to send a single e-mail requesting feedback. We will no longer be contacting any consumers, except :

1.3.1. with your and/or the consumer’s prior written consent;

1.3.2. when the Consumer’s details have been supplied to us by a third party;

1.3.3. if required by law or by a competent court, tribunal or administrative body; and/or

1.3.4. to inform the consumer of a response you have given to his observations; and/or

1.3.5. in order to meet our obligations under these terms and conditions.

2 Rights
All company names, brands and other trademarks and the website belong either to Customer Reviews or to third parties and may not be used for commercial purposes without prior authorization from us or the third parties respectively. The rights to use our contributions free of charge are non-transferable, without time limit and without territorial limit with respect to us, as soon as we have received the contribution. The contents of this website may not be copied and displayed elsewhere on the Internet.

3 Compensation
Customers shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any third party claim (including any claim or allegation by any governmental authority) that:

(a) the use of any content provided by the customer infringes the intellectual property rights of a third party and/or violates applicable law or the guidelines ;

(b) the use of the Customer’s data in accordance with this Agreement is in breach of the Data Protection Requirements or any other applicable law relating to data confidentiality; or

(c) any electronic message sent or caused to be sent by Customer Reviews on Customer’s behalf violates any applicable law, rule or regulation.

Customer shall not bring any claim against Customer’s assessments arising out of or related to any User Content, including, without limitation, any claim that User Content is defamatory, offensive or otherwise harmful. Customer shall indemnify Customer Comments against any loss or damage suffered or incurred by Customer Comments as a result of any such claim, whether such claim is made by Customer, any of Customer’s affiliates, or any of its or their officers, directors, employees, contractors, agents, shareholders or other associated third parties.

4 Limitation of liability
4.1 Neither party excludes any Loss for injury or death, fraudulent misrepresentation or any other Loss which cannot be legally excluded or limited under English law.

4.2 Neither party shall be liable for any loss of profits or revenue, loss of business opportunity, loss of goodwill or reputation, loss of data or any indirect, consequential or special loss whatsoever.

5 Personal information
We process personal data in accordance with the Data Protection Act. Users may contact us if they require information about the data that is processed about them, or if they wish to have this information deleted or rectified. Registered users can also withdraw their consent at any time, by contacting . Withdrawal of consent will be considered as a request for total deletion as a user.

We have taken a number of technical and organizational measures to ensure that personal information processed is not erased, disappears, deteriorates or falls into the hands of unauthorized parties.

The Customer undertakes to comply with its obligations as a data controller under the European Data Protection Directives and any other binding legislation and/or regulations implementing or made pursuant to such directives (“Data Protection Requirements”).

When activating review collection services, the customer is – in accordance with the Data Protection Requirements – considered a controller of the consumer’s personal data, which is provided to customer reviews. When the customer uses the test collection services, the customer’s tests are considered to be the data controller. This means that Customer Reviews must only act on the customer’s instructions with regard to the personal data provided on consumers. It is the sole responsibility of the Customer to provide such instructions to Customer Reviews. Customer Reviews will take the security measures necessary to comply with the obligations of a data processor, including ensuring that information is not (i) accidentally or illegally destroyed, (ii) lost, altered or damaged, (iii) disclosed to or accessed by an unauthorized person, (iv) misused or abused (v) processed in any other way in violation of data protection requirements. At the Customer’s request, Customer Reviews will provide the Customer, in accordance with and to the extent provided for by data protection requirements, with sufficient information to enable the Customer to satisfy itself that the aforementioned technical and organizational security measures have been taken. All data collected and processed on consumers after the publication of a verified copy of a review on the Customer Reviews website (www.cusrev.com) is processed by Customer Reviews as data controller.

Customer Reviews is not responsible and assumes no liability for the conduct of consumers on or use of the Customer Reviews service, including content posted by consumers (such content, “User Content”). Customer Reviews does not and cannot control or monitor User Content. Customer Reviews does not endorse any User Content, and the opinions expressed in User Content do not represent the opinions of Customer Reviews, its affiliates, or any of their officers, directors, employees, contractors or shareholders.

The Agreement shall not be deemed an approval, endorsement or recommendation of the Customer, the Customer’s products or services by Customer Reviews. The Customer may not market himself or by other means make public statements in contradiction to the foregoing.

The customer’s use of the Customer Reviews service must at all times comply with all applicable laws, rules and regulations. The Customer warrants to Customer Reviews that its use of the Customer Reviews service will in no way result in a violation of any applicable laws, rules or regulations or a violation of the privacy rights of any third party.

When you write a review, your name and/or e-mail address will always be visible to the company that is the subject of the review via the customer dashboard, even if it is configured to publish anonymously.

The personal information of customers who have been invited to write a review but have not done so after three months from the date of the invitation will be automatically deleted from the customer review database.

6 Liability waiver
Customer Reviews does not produce or publish contributions on the website. Customer Reviews cannot be held responsible for comments and reviews made on the website. If you wish to remove or discuss a problem with the website, please send an email to .

Customer Reviews accepts no responsibility for the accuracy or completeness of contributions published by registered users on the website, including contributions of a technical, external or any other nature that may be modified or removed in connection with publication on the website or the following.

Customer Reviews neither reads nor edits the contributions added to the website, and can in no way be held responsible for the content of these contributions. If contributions contain links to third parties, Customer Reviews assumes no responsibility for the content of the linked site.

Customer Reviews’ recommendations and references to specific companies, e-shops, etc. are for guidance only and Customer Reviews cannot be held liable in any way if the guidance recommendation proves to be incorrect, misleading or similar.

Under no circumstances may customer notices be used to compensate for use of the website or code, including loss of revenue, business interruption, loss of goodwill or similar losses. Furthermore, customer feedback cannot be used to pay compensation or otherwise for errors or downtime.

Customer Reviews reserves the right to revise these conditions at any time, as well as the right to close the website following its own evaluation and without notice.

We reserve the right to delete comments that are solicited.