App OunTravela - Privacy Policy

Last update : May 12, 2025

1. Introduction

This Privacy Policy explains how we collect, use and protect your personal information when you use our IOS and ANDROID application.
We are committed to ensuring the confidentiality and security of your data.

2. Information we collect

We collect only the information strictly necessary to provide our services:

E-mail address
User name
Password (stored in encrypted form)
Route pack purchase history
User reviews and comments

3. User reviews and comments

When you write a review or comment in the :

Only your display name will be publicly visible
Your e-mail address is never displayed or shared
You can change your display name at any time from your account settings.
Reviews and comments will remain associated with your display name even after you delete your account, but will no longer be linked to your e-mail address.

4. Third-party services

4.1. Mapbox services

Our application uses Mapbox for mapping services. In this context :

Mapbox may collect location and usage data in order to provide map functionalities.
This collection is governed by the Mapbox privacy policy
We recommend that you consult their policy to understand their data practices.

4.2. Location services

Location-based services are used to :

Show your current position on the map when following a route
Provide precise navigation guidance
Track your progress on the course in real time

Controlling location services :

The first time you launch the app, you will be prompted to authorize access to the location. "When the app is in use".
You can then change this setting:

iOS: Settings → Privacy → Location Services → [App Name]
Android: Settings → Applications → [App name] → Permissions → Location

Key points:

Location access is only required when the app is in use
The app can still be used without location services, but your current position will not be displayed on the map.
Location data is used for real-time display only and is not stored. are not stored by our application
Mapbox processes location data in accordance with its own privacy policy.

5. Use of your information

Your information is used exclusively for :

Creating and managing your account
Authentication and security
Processing your itinerary pack purchases
Communication of essential service-related information

6. Data storage and security

All personal data is stored securely using standard encryption protocols.
Passwords are hashed and encrypted
Regular safety audits are carried out
Data is hosted on secure servers with restricted access

7. Sharing with third parties

We do not share, sell, rent or trade your personal information your personal information with any third party.
The only exception is location data collected by Mapboxas described in section 4.

8. Data retention

We retain your personal information only for as long as is necessary to :

Keep your account active
Process your purchases
Meeting our legal obligations
Resolve any disputes

9. Your rights

You have the following rights:

Access your personal information
Correct inaccurate data
Request deletion of your account and associated data
Export your data in a common format
Withdraw your consent to the processing of your data
Control location sharing via application settings

10. Modification of personal information

You can view and update your personal information at any time via your account settings.

11. Account deletion

If you choose to delete your account :

All your personal information will be permanently deleted
Purchase history will be anonymized
The removal process will be completed within a maximum of 30 days

12. Updates to this policy

We may update this Privacy Policy from time to time.
Users will be informed of any important changes by e-mail or directly via the application.

13. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email : contact@ountravela.com
Address : EXPLORE MEDIA

14. Applicable law

This Privacy Policy shall be governed by and construed in accordance with applicable data protection laws.