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Last update: December 10, 2025<\/span><\/i><\/p>\n These General Terms and Conditions (hereinafter ” <\/span>GTC<\/b> “) govern the services offered by : <\/span>Rent2Explore SARL<\/b> Head office : 2 Avenue du Pr\u00e9sident Pierre Angot, 64000 Pau, France SIRET : 935 131 383 00017<\/span> Rent2Explore publishes and operates the rent2explore.com website and markets its services via the partner website ountravela.com (hereinafter jointly referred to as the “Site”).<\/span><\/p>\n These services fall into two categories:<\/span><\/p>\n DISCLAIMER :<\/b> Rent2Explore acts as an independent technical and marketing service provider.<\/span><\/p>\n How the platform\/site works :<\/b> The offers presented on the site are classified by default according to their relevance to the customer’s search criteria (dates, type of vehicle, destination). Rent2Explore has no capital ties with any of the listed Service Providers that could influence this ranking.<\/span><\/p>\n Distinguishing publishing activities (OunTravela) :<\/b> Guides, books and editorial content are sold by OunTravela \/ Explore Media and are subject to their own terms and conditions. The matchmaking and administrative facilitation services (permits) are provided by Rent2Explore and are governed by these Terms and Conditions.<\/span><\/p>\n Definitions :<\/b><\/p>\n Rent2Explore acts as a B2B marketing service provider. Terms and conditions vary depending on the offer:<\/span><\/p>\n For the purposes of the commercial relationship between the Hirer and R2E, the Platform provides a technical payment tool enabling the Customer to execute the payment delegation agreed between the Hirer and R2E (payment of marketing costs owed by the Hirer to R2E).<\/p>\n The Customer acts solely as a third-party payer of these marketing costs: the payment made via the Platform constitutes neither a deposit, nor payment of the rental price, nor collection on behalf of the Hirer. The balance of the rental is paid directly to the Hirer in accordance with the terms set by him.<\/p>\n On the customer’s bank statement, the payment appears as “Rent2Explore”.<\/p>\n <\/span><\/p>\n The total price paid (Service Fee + balance paid to the Service Provider) is strictly identical to the Service Provider’s direct rate.<\/b><\/p>\n Cancellation conditions are defined by the Service Provider.<\/span><\/p>\n 4.1 Constitution of the Mandate <\/b> 4.2 Price structure and invoicing<\/b> Customers residing in France or the European Union:<\/b> Charges are subject to French VAT at the prevailing rate (20%).<\/p>\n<\/li>\n Customers residing outside the European Union:<\/b> VAT not applicable (out of scope – place of customer outside the EU)<\/strong> in accordance with article 259 B, 5\u00b0 of the CGI<\/strong>, subject to proof of residence outside the EU.<\/p>\n<\/li>\n The payment will appear on your bank statement as “Rent2Explore”.<\/span><\/p>\n 4.3 Adjustment<\/b> 4.4 Waiver of right of withdrawal <\/b> <\/p>\n 5.1 Obligation of means <\/b> 5.2 Limitation of liability <\/b> 5.3 Customer data <\/b> 5.4 Delay guarantee (commercial gesture) <\/b> In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply:<\/span><\/p>\n Rent2Explore acts solely as a technical intermediary (Part I) or service provider (Part II). Rent2Explore <\/span>cannot be held responsible for<\/b> :<\/span><\/p>\n Rent2Explore’s liability is strictly limited to the amount actually received by Rent2Explore for the service concerned (Service Fee or Data Processing Fee).<\/span><\/p>\n Data is collected for the performance of the service. The Customer accepts their <\/span>transfer to service providers outside the EU<\/b>in accordance with art. 49.1.b of the RGPD. <\/span>Telephone canvassing:<\/b> In accordance with article L.223-2 of the French Consumer Code, the Customer is informed of his or her right to register on the “Bloctel” telephone canvassing opposition list (<\/span>1. LEGAL INFORMATION AND SCOPE OF APPLICATION<\/b><\/h2>\n
<\/span>Email : contact@rent2explore.com<\/span>
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VAT regulation : <\/span> <\/p>\n\n
(i) Rent2Explore acts as a transparent agent<\/strong> for the payment of official fees<\/strong> advanced in the name and on behalf of<\/strong> the Customer: these sums constitute disbursements<\/strong> excluded from the VAT base in accordance with article 267 II 2\u00b0 of the CGI<\/strong>;
(ii) Rent2Explore additionally charges a Data Processing Fee<\/strong> (immaterial service) subject to French VAT for customers residing in the EU<\/strong>, and non-applicable VAT<\/strong> (place of customer outside the EU) for customers residing outside the EU<\/strong>, in accordance with article 259 B, 5\u00b0 of the French General Tax Code<\/strong>, subject to elements making it possible to establish the Customer’s location.<\/span><\/li>\n<\/ul>\n\n
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PART I – REFERRAL SERVICES (RENTAL COMPANIES & GUIDES)<\/b><\/h2>\n
2. NATURE OF SERVICE AND FINANCIAL TERMS<\/b><\/h3>\n
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3. CANCELLATIONS AND REFUNDS (RENTAL COMPANIES & GUIDES)<\/b><\/h3>\n
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PART II – ADMINISTRATIVE MANDATE (PERMITS & DOCUMENTS)<\/b><\/h2>\n
4. MANDATE AND PAYMENT (PERMIT)<\/b><\/h3>\n
<\/b>By validating his\/her order, the Customer expressly authorizes Rent2Explore to :<\/span><\/p>\n\n
<\/b>The total price paid by the Customer is made up of two distinct elements:<\/span><\/p>\n\n
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<\/span>The Customer accepts that the exact accounting breakdown between the “Disbursements” and “Expenses” portions may be adjusted when the final invoice is issued, according to fluctuations in exchange rates or official tariffs, as long as the Total Price agreed when the order was placed remains unchanged for the Customer. In all cases, the “Disbursements” portion reflects the exact amount invoiced by the local authority\/provider (re-invoiced on a euro-for-euro basis, with no margin).<\/span><\/p>\n
<\/span>In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of services fully executed before the end of the withdrawal period, or for the supply of goods made to the consumer’s specifications (nominative documents). The customer expressly waives his right of withdrawal as soon as the order has been validated, so that the process can begin immediately.<\/span><\/p>\n5. LIABILITY AND ISSUANCE (PERMITS)<\/b><\/h3>\n
<\/b>Within the framework of this mandate, Rent2Explore is bound by an obligation of means. Rent2Explore undertakes to handle the case with diligence and to pass on to the authorities the information provided by the Customer.<\/span><\/p>\n
<\/b>Rent2Explore cannot be held responsible in the event of refusal, delay or error attributable exclusively to local or foreign authorities or to force majeure (border closures, sudden changes in regulations), provided that the file transmitted by Rent2Explore was in order. If Rent2Explore is not at fault for refusing to issue the order, the data processing fee will be retained as compensation for the work performed. Reimbursement of the “Disbursements” portion will be conditional on actual reimbursement by the local authority or service provider.<\/span><\/p>\n
<\/b>The customer is solely responsible for the accuracy of the information provided (passport numbers, dates, spelling). Any new permit application necessitated by an error on the part of the customer will be invoiced in full.<\/span><\/p>\n
<\/b>In the event of processing delays attributable exclusively to the fault of Rent2Explore :<\/span><\/p>\n\n
PART III – COMMON PROVISIONS<\/b><\/h2>\n
6. RIGHT OF WITHDRAWAL (EXCLUSION)<\/b><\/h3>\n
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7. LIMITATION OF LIABILITY<\/b><\/h3>\n
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8. PERSONAL DATA AND BLOCTEL<\/b><\/h3>\n